“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi

Simply put: TROY takes care of our customers. TROY Group technical support and customer care teams consistently garner near-perfect customer survey scores thanks to a team of trained, experienced representatives dedicated to taking care of our customers’ security printing needs. Whether you have questions about our products or your order or you need installation help and some troubleshooting advice, TROY service representatives will respond with knowledge, professionalism and efficiency. According to the most recent survey, TROY customer service is rated 4.68 out of 5!

In the US and Canada TROY offers on-site maintenance plans for new TROY MICR printers as well as for printer upgrades. After the warranty period, service is available under yearly maintenance contracts or on a time and material basis. Customers that purchase a warranty can register the warranty online with our easy product registration tool. But that’s not the end of the story. Behind our warranty stands a staff ready to help you. When you trust your security printing needs to TROY equipment, you can trust that equipment to TROY service.

Join TROY Group at booth #137 at the FIS 2013 Client Conference, scheduled for May 13 – 16 at the Delta Center in Milwaukee, WI. We’ll have some exciting new demonstrations for you, including a showcase of the new TROY UV MICR toner and our exclusive security taggant. While you’re visiting us, ask us about fleet management capabilities and check out our popular TROY MICR 3015 Secure Ex printer, on display at the booth. We look forward to seeing you there!

We’ve come a long way since the days when banknotes and coins were the sole method of currency exchange. Hot off the press, the 2012 Association for Financial Professionals Payments Fraud and Control Survey offers some startling statistics on payments fraud.

The survey revealed that 61% of US organizations experienced some type of payments fraud in 2012; of these, 87% reported that checks were the target of the attempts or actual occurrences of fraud. (The second highest form of payments fraud was corporate purchasing cards at 29%.) These statistics confirm that even in the time of other more technologically advanced forms of payment, companies are still using checks. Of the companies in the study, fifty-three percent experienced check fraud up to five times during the year, while twenty-two percent saw at least 20 check fraud attempts. Of all check fraud reported by these companies in 2012, payee name was the number one targeted field, altered 49% of the time.

These sobering numbers illustrate more than ever the need to protect your printed checks from attempted fraud, forgery and counterfeit. One can speculate that those payee names were altered by ‘check washing’ – chemical alteration of the toner or ink used to produce the check. Had these companies used TROY MICR Toner Secure for printing checks, the attempted forgeries would have been met with the appearance of a patented red dye that’s included in the toner formulation, rendering the check useless as the fraud attempt became immediately apparent.  TROY also offers security check paper to eliminate the necessity of preprinted check stock. When you print checks on demand on security check paper, you control the payment process from the moment you hit “PRINT”. TROY check paper comes with varying levels of security features built-in so you can choose an additional layer of security, depending on your needs.

Secure printing solutions like TROY’s can provide assurance that your company doesn’t become a statistic in next year’s report.

March 17 – 23, 2013 customers can reveal a promotional savings code, by scratching an online ticket.  This is the first time TROY has introduced a promotion like this providing you the opportunity to win a coupon up to 10% off your MICR products through the TROY Online Store.  If you weren’t one of the lucky recipients of 10% off you can receive a Free Ream of Check Paper, Free Shipping on your MICR Toner Cartridge, or a MICR Document Template.  Coupon codes are revealed with the promotional offer and valid March 17, 2013 through March 23, 2013.  Currently this coupon promotion is only available in the continental United States, terms and conditions do apply.
  
TROY is always looking for new ideas and ways to expand this beyond the continental United States, so if this particular promotion, doesn’t apply to you keep checking back.  We are interested in your feedback, leave us a message or send us an email blog@troygroup.com let us know what you think.

Interested in learning a little more about TROY?  You can take time to watch a few customer testimonials as well as a few older videos about TROY product and how it works. Simply click on or visit http://www.youtube.com/user/TROYMICR.
  
If you have any questions contact us, we will be happy to answer your questions.

Stop by and see TROY at booth #521 during the BAI Payments Connect 2013 at the Phoenix Convention Center, March 11-13.  You’ll find straightforward solutions for preventing check fraud with TROY secure printing solutions. TROY’s product showcase will include our TROY MICR 3015dn Secure Ex Printer and we will have check samples printed with TROY MICR Toner Secure, a patented fraud prevention solution. While you’re visiting ask about our fleet management capabilities.

Check fraud can occur in a variety of ways through chemical alteration, theft, photocopying, and many more.  Here are a few tips for spotting a fake check.  With the ability to take pictures of checks and deposit directly from your smart phone, it is now more important than ever that consumers are aware.


© 2013 TROY Group, Inc.

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TROY is offering Free Shipping on all TROY Printers and Toner Cartridges from now until the end of the year.  A fantastic opportunity for companies to place an end of year stocking order and save money.  Simply use coupon code: Hol2012 when placing your order to receive the discount.   For a list of products visit our site.

This week TROY announced TROY Check Print for QuickBooks, a check printing solution that allows you to print directly to blank check stock from your QuickBooks application.  It is a solution that is easy to set-up and simple to use.  Simply install TROY Check Print for QuickBooks, set-up your account using the parameters defined in the software and print directly from your QuickBooks software.  You can use either QuickBooks Online or a locally hosted version.
  
The software is hosted directly on your PC so it will be difficult for another user to access and print checks.  If you have multiple accounts that you are printing checks for you can take advantage of the cost savings of utilizing one single check stock.
  
Take a few minutes to learn a little more TROY Check Print by visiting our Product Page.